Terms of service

đź“„ TERMS OF SERVICE

Chill Bros AC Parts LLC
Last Updated: [Insert Date]

Welcome to Chill Bros AC Parts LLC (“we,” “us,” “our”). By accessing or using https://chillbrosacparts.com/ (the “Website”) and our related services (“Services”), you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Website.

1. Eligibility

You must be at least 18 years old to use the Website or make purchases.

2. Accounts & Accuracy of Information

You agree to:

  • Provide accurate and current information

  • Keep your account credentials secure

  • Be responsible for all activity under your account

  • Notify us of unauthorized access

We may suspend or terminate accounts that violate these Terms.

3. Products & Orders

By placing an order, you acknowledge that:

  • All purchases are subject to availability

  • Prices may change without notice

  • Orders may be refused or canceled (including suspected fraud)

  • You must provide accurate shipping details

Separate Shipping, Refund, and Warranty policies apply to all orders.

4. Payments

By checking out, you authorize us to charge your selected payment method for the total amount, including taxes and shipping.

All sales are final unless covered by our Refund or Warranty Policy.

5. Intellectual Property

All content on the Website—including images, product descriptions, logos, and text—is our property or used with permission.

You may not copy, distribute, modify, or reproduce any Website content without written authorization.

6. User-Submitted Content

By submitting reviews or content, you grant us a non-exclusive, royalty-free license to use and display such content.

You agree your content:

  • Does not infringe third-party rights

  • Is accurate and not misleading

  • Is lawful and not harmful

We may remove content at any time.

7. Prohibited Activities

You may not:

  • Use the Website for unlawful activities

  • Attempt to access restricted areas of our system

  • Upload malware or malicious code

  • Scrape or copy Website data

  • Interfere with Website functionality

8. Third-Party Links

We are not responsible for third-party content, websites, or services linked from our Website.

9. Disclaimer of Warranties

The Website is provided “as is” without warranties of any kind.
We do not guarantee:

  • The Website will operate without interruption

  • Content is error-free

  • Defects will be corrected

Product warranties are only those explicitly stated on product listings or within our Warranty Policy.

10. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

  • Lost profits or revenue

  • Loss of data

  • Business interruption

  • Indirect or consequential damages

Our maximum liability is the total amount paid by you within the last 12 months.

11. Indemnification

You agree to indemnify and hold Chill Bros AC Parts LLC harmless from any claims arising from:

  • Your use of the Website

  • Your violation of these Terms

  • Your infringement of third-party rights

12. Termination

We may suspend or terminate your access to the Website at any time for violating these Terms or for any other reason.

13. Governing Law

These Terms are governed by the laws of the State of Florida.

14. Contact Information

Chill Bros AC Parts LLC
Email: Support@chillbrosacparts.com
Website: https://chillbrosacparts.com/

đź“„ REFUND & RETURN POLICY

Chill Bros AC Parts LLC
Last Updated: [Insert Date]

We want you to be satisfied with your purchase. This Refund & Return Policy explains how returns and refunds are handled.

1. Return Eligibility

Returns are accepted within 30 days of delivery, and items must be:

  • Unused and uninstalled

  • In original packaging

  • In the same condition received

  • Complete with all accessories and components

Items not meeting these conditions may be rejected.

2. Non-Returnable Items

The following items cannot be returned:

  • Installed electrical components

  • Damaged or modified items

  • Open-box electrical items

  • Custom or special-order products

  • Items returned without original packaging

  • Hazardous materials (e.g., refrigerant)

3. How to Start a Return

Email Support@chillbrosacparts.com with:

  • Order number

  • Name

  • Reason for return

  • Photos (for defective, damaged, or incorrect items)

We will issue a Return Authorization Number and instructions.

Unauthorized returns may be rejected.

4. Shipping Costs

  • Customers pay return shipping unless the item was damaged or incorrect.

  • Original shipping costs are non-refundable.

5. Restocking Fee

A restocking fee of up to 20% may apply depending on the item’s condition.

6. Refund Timeline

Refunds are issued once:

  • The item is received

  • Inspected

  • Approved

Refunds take 3–7 business days after processing.

7. Damaged or Incorrect Items

Contact us within 48 hours of delivery.
We may request photos for verification.
We will replace or refund at no cost to you.

8. Exchanges

We do not offer direct exchanges.
Return the item (if eligible) and place a new order.

9. Contact

Email: Support@chillbrosacparts.com
Website: https://chillbrosacparts.com/

đź“„ WARRANTY POLICY

Chill Bros AC Parts LLC
Last Updated: [Insert Date]

This Warranty Policy explains coverage for products purchased on our Website.

1. Warranty Coverage

Warranty applies to defects in materials or workmanship as specified on each product page. Unless stated otherwise, HVAC electrical parts may have limited or no warranty after installation.

2. What Is Covered

  • Manufacturing defects

  • Premature failure due to faulty materials

  • Incorrect items shipped by us

3. Not Covered

Warranty does not cover:

  • Damage from improper installation

  • Misdiagnosis or incorrect troubleshooting

  • Damage from wiring issues or voltage irregularities

  • Water, corrosion, or environmental damage

  • Physical damage, drops, or tampering

  • Modified or altered parts

Labor, diagnosis, and technician costs are not covered.

4. How to File a Warranty Claim

Email Support@chillbrosacparts.com with:

  • Order number

  • Description of issue

  • Photos or videos

  • Part number

We may require the item to be returned for inspection.

5. Inspection Process

Warranty evaluation may take 5–10 business days.
If approved:

  • A replacement will be shipped
    OR

  • A refund will be issued if replacement is unavailable

If denied, the item can be returned to you at your expense.

6. Shipping Responsibilities

  • Customer pays return shipping for warranty inspections

  • If approved, we cover shipping for the replacement part

7. Warranty Duration

Warranty terms vary by product and are shown on each product page.
If not listed, the product is sold as-is with no warranty.

8. Limitations

This warranty replaces all other warranties, expressed or implied.
We are not liable for:

  • System damage caused by part failure

  • Loss of refrigerant

  • Labor or technician costs

  • Indirect or incidental damages

9. Contact

Email: Support@chillbrosacparts.com
Website: https://chillbrosacparts.com/